2018 Awards Shortlist
Oue 2018 Shortlist
We are delighted to announce that the following organisations have been shortlisted for the World Post & Parcel Awards in 2018.
CORPORATE SOCIAL RESPONSIBILITY
Deutsche Post DHL Group for its MISSION 2050: ZERO EMISSIONS!
The Deutsche Post DHL Group has committed to quantifiable, long term goals for the environment. The Mission 2050 initiative targets zero emissions for the total logistics activity of the company. This will need new technologies, new work processes, and customer support. The commitment is public, widely understood in the group, and reflected in strategic goals. It is a big, real, and meaningful commitment.
LibanPost for its Gender Parity through the Post project
This extraordinary project tackles one of the hidden discrepancies common in many organisations, employment inequality for women. Acknowledging that few women were employed in the last mile and in customer facing activities, LibanPost put in place a creative project to encourage and support women in these roles. It should inspire other postal organisations.
USPS for its USPS National Recycling Operation
This programme deals with the problem of mail that can neither be delivered nor returned to sender. It facilitates the recycling of this mail with an investment in equipment and work processes. Monitoring of the program is detailed and encourages employees to understand the benefits of environmental initiatives.
Cross Border Growth
Correos y Telegrafos for its Correos Tmall Store
Correos Tmall Store offers Spanish SMEs an easy and convenient export solution allowing them to develop their internationalisation in direct contact with the final buyer. Spanish companies can reach the Chinese consumer without the need to have a physical presence in the country through a B2C cross border e-commerce platform.
Lazada eLogistics for Lazada Global Shipping (LGS)
Lazada e-Logistics is the logistics arm of the Lazada Group addressing logistics challenges in eCommerce in Southeast Asia. It offers logistics solutions for local and cross border deliveries. Lazada Global Shipping is an end to end, fully managed cross-border logistics solution into Indonesia, Malaysia, the Philippines, Thailand, Singapore and Vietnam.
One World Express for its Your Personal Shopper Platform
Your Personal Shopper (YPS) is a B2C cross-border shipping platform which allows consumers unlimited access to global goods, even when an e-marketplace or ecommerce platform blocks customers from their geography. YPS utilises a platform of virtual addresses, all-inclusive shipping calculators, a centralised payment method, and partnerships with national courier companies.
CUSTOMER SERVICE
CTT Correios de Portugal for its PO Box Electronic Notice Service
The PO Box Electronic Notice is an additional service to the existing PO Box service offered by CTT. It enables the customer to be informed by email or by text message when he/she receives mail at their P.O Box. This initiative enhances the convenience of the PO Box service and ultimately improves customer satisfaction.
Jersey Post for its Automated Parcel Management and Efficiency Solution
With a dramatic increase in inbound parcels, Jersey Post implemented new operational technology and a range of customer-focused services to support the associated challenges of increasing parcel traffic. These changes benefited customers living locally in Jersey, as well as parcel customers and partners based in the UK.
Saudi Post Corp. for its Customer Services Project
Saudi Post provides over 20 different services to their 17 million clients in all regions of the Kingdom of Saudi Arabia. By employing a multi-channel digital approach to customer service, Saudi Post have revolutionised their customer proposition through the use of interactive IVR, SMS gateways, mobile applications and more.
Delivery On Demand
Canada Post for its Snap Ship & Snap Admail Suite of Tools
The Snap Ship and Snap Admail suite of tools provides small business customers with a range of innovative shipping and marketing solutions specifically designed to meet their evolving needs.
FarEye for its Independent, Carrier-Agnostic Last Mile Delivery Platform
The FarEye platform which uses a blend of mobile technology and geo-intelligence to provide real-time, multi-enterprise visibility of logistic functions.
Locpin Ltd. for its Innovative Mapping Software Tool
The Lopin tool improves both carrier productivity and customer experience through the provision of easy-to-access delivery location data.
E-Commerce
Correos y Telegrafos for its Correos Tmall Store
Correos Tmall Store offers Spanish SMEs an easy and convenient export solution allowing them to develop their internationalisation in direct contact with the final buyer. Spanish companies can reach the Chinese consumer without the need to have a physical presence in the country through a B2C cross border e-commerce platform.
DHL eCommerce for DHL Parcel Metro
DHL Parcel Metro was initiated to meet changing last mile delivery needs for e-commerce merchants and consumers. It is designed to meet the needs of the market by providing a local day and time window definite, cost efficient, transparent, flexible deliver service to enhance end consumers delivery experience.
ZigZag for its ZigZag Global Returns Portal
ZigZag has built a returns software connecting consumers to over 60 couriers and postal providers in 130 countries. The software as a service platform enables customers to send items back to a local returns address via Post, Home Collection, Locker or Parcel Shops with over 325,000 drop-off locations in Europe.
Innovation
DHL eCommerce for DHL Parcel Metro
This innovation by the DHL eCommerce business in the USA is designed to improve the delivery service options for retailers, especially SMEs. Consumers are expecting the same service standards of speed, delivery windows, and low cost from all merchants, replicating the offers of the large eCommerce players. Parcel Metro aims to achieve that and results to date suggest success.
SingPost for its SmartPost and the Smart Post Office
Initially targeting registered mail items, this SmartPost solution combines mobile technology with near field communications (NFC) to improve delivery services. A customised app for postal delivery staff will work with NFC tags installed at more than 20,000 collection and delivery points. It enables the recording of electronic signatures when customers accept registered articles at the doorstep. The app will also trigger electronic notifications to customers, notifying them of deliveries, and missed delivery attempts through text message, email and the mobile app
ZigZag for its ZigZag Global Returns Portal
One of the big issues in e-Commerce is the management of returns. It is seen as a barrier to greater international business. ZigZag has created an international returns process that meets the needs of both senders and receivers. Merchants can offer easy returns processes for their customers while at the same time optimising how returns are handled – held in warehouses internationally, returned to country of origin, or otherwise disposed of.
People Management
Blue Dart Express Ltd for its Blue Edge Empowering Lives programme
Blue Dart has designed this programme to turn around the lives of the marginalised sections of society by educating the impoverished youth and those with hearing disabilities, about the possible employment opportunities, equipping them with relevant skill sets, enabling them to make informed choices and bring stability into their lives.
Correos y Telegrafos for its Correos Generation & Inclusion Diversity Plan
This Diversity Plan brings together a range of current and future initiatives that allow both Correos and its staff to understand the management of generation diversity under a common model. Based on shared policies and indicators for the company, it is a new focus for age management and employment leverage.
LibanPost for its Gender Parity through the Post project
This extraordinary project tackles one of the hidden discrepancies common in many organisations, employment inequality for women. Acknowledging that few women were employed in the last mile and in customer facing activities, Liban Post put in place a creative project to encourage and support women in these roles. It should inspire other postal organisations.
Retail Customer Access
AnPost for its www.addresspal.ie
An Post has developed a service allowing Irish customers to benefit from a UK/US virtual address to be used as postal address for the delivery of online orders. This allows customers to shop at e-Retailers that do not deliver to Ireland and reduces delivery charges when shopping on UK and US websites.
CTT Correios de Portugal for its PO BOX Electronic Notice Service
The PO Box Electronic Notice is an additional service to the existing PO Box service offered by CTT. It enables the customer to be informed by email or by text message when he/she receives mail at their P.O Box. This initiative enhances the convenience of the PO Box service and ultimately improves customer satisfaction.
LibanPost for its Multiple Access Points
The Multiple Access Point project has seen LibanPost examine and innovate their services across a spectrum of customer touchpoints. From bringing the Post office to customers’ doorsteps to providing self-service kiosks and challenging their call centres to develop a personalised approach.
Technology
Deutsche Post for the PostBOT: A Cooperative Delivery Robot
The PostBOT is in pilot phase as an aid for last mile delivery in more dense urban areas. The PostBOT follows the mail carrier on a foot delivery route. While there are a number of delivery robot vehicles are being developed, this recognises are more realistic association between the person actually delivering mail and the physical effort of carrying the mail.
Jersey Post and Skillweb for its Advanced Parcel Management Solution
This mobile solution Jasper emerged as a co-operative project between Jersey Post and Skillweb to better manage eCommerce deliveries. The comprehensive software solution spans the logistics process from origin at the merchant to last mile. It has been proven and implementation has led to productivity improvement, better service standards, and increased confidence in Jersey Post as an eCommerce operator.
SingPost for its SmartPost and the Smart Post Office
The Singapore Post SmartPost initiative aims to make the best use of mobile and near field communications (NFC) technologies to improve the customer experience. As well as aiming to improve service quality for important mail and package shipments, the technology keeps receivers and senders better informed. It also serves to make it easier for postal workers to manage the day to day difficulties of premium delivery services.
The World Post & Parcel Awards is brought to you by Triangle, the provider of value added specialist services to the mail and express industries. Find out more at www.triangle.eu.com